Shipping & returns

Last Updated: 04/15/2025

At DLopezCigars.com, we’re committed to delivering your products quickly and ensuring you’re completely satisfied with your order. Below you’ll find details about our shipping timelines and return policy.

Shipping Information
Processing Time: All orders are processed and shipped within 1–3 business days.

Shipping Methods: We use trusted carriers to ensure fast and reliable delivery. Shipping options and rates are calculated at checkout based on your location.

Delivery Time: Transit times vary depending on your shipping method and destination. You’ll receive a tracking number via email once your order has shipped.

Shipping Restrictions: Due to tobacco regulations, we only ship to locations where it is legal to receive tobacco products. An adult signature may be required upon delivery.

Returns & Exchanges
Your satisfaction is important to us. If something isn’t right with your order, we’ll do our best to make it right.

Return Window: We accept returns within 10 days of delivery.

Eligibility: To be eligible for a return:

Items must be returned with original packaging.

Return Process: To initiate a return, please contact us here with your order number and reason for return. We will provide instructions and a return authorization if applicable.

Refunds: Once your return is received and inspected, we’ll notify you and process your refund to the original payment method. Please allow a few business days for the refund to appear.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong items, please contact us within 48 hours of delivery. We’ll promptly work with you to resolve the issue—whether that means a replacement, refund, or store credit.